Partners Program Terms & Conditions

1.1 "Company" means GoToRetreats, operator of the Platform and of this partner programme.

1.1a "Partner" means the person or entity approved to take part in this programme, who holds an account on the Partner Dashboard and refers Providers to the Platform using their Referral Link. "You" means the Partner.

1.2 "Platform" means the Company's websites, applications, and services.

1.3 "Provider" means any business, individual, or entity that registers on the Platform to list properties, retreats, services, or offerings.

1.4 "Customer" means any end user who completes a qualifying booking on the Platform.

1.5 "Referral Link" means the unique tracking URL assigned to the Partner for referring Providers to the Platform.

1.6 "Platform Fee" means the commission or service fee the Company collects from a Provider or Customer in connection with a completed booking.

1.7 "Net Platform Fee" means the Platform Fee less payment processing charges and taxes. Refunds and chargebacks are dealt with in Section 6 rather than by adjusting this definition.

1.8 "Qualifying Booking" means a booking completed in full, where the Customer has fulfilled their booking, the booking has not been cancelled, refunded, or flagged for fraud, and all other conditions of this Agreement have been met.

1.9 "Content" means any promotional material, social media post, blog article, video, podcast, newsletter, or other media the Partner creates or publishes in connection with the programme.

1.10 "Inactive Period" means any period during which the Partner's status is Inactive under this Agreement.

1.11 "Subscription Fee" means a recurring plan payment a Provider makes to the Company, as distinct from a fee on a single booking.

2.1 The programme is open to anyone who wants to promote the Platform. There is no minimum audience size. The Company reviews each application for relevance and good standing, and decides whether to approve it.

2.2 Submitting an application does not guarantee acceptance. The Company may approve or reject any application at its discretion and is not obliged to give reasons.

2.3 Promoting a competitor of the Platform is not automatically a breach. The Company reviews it case by case, and its decision is final. Where the Company decides a Partner's competing promotion is not acceptable, it may decline the application, or set an existing Partner to Inactive after reviewing the content in question.

2.4 The Company may review an applicant's public content history before approving enrolment.

2.5 Partners must be at least 18 and able to enter binding agreements. An applicant acting for an entity confirms they have authority to bind it.

2.6 One account per Partner. Multiple accounts held by the same person or entity will result in termination of all of them and forfeiture of pending commissions.

2.7 Acceptance of this Agreement is recorded against its version number and the date and time of acceptance. Where the Company makes a material change, Partners are asked to accept the new version.

3.1 On approval the Partner is assigned a unique Referral Link. The Partner may customise the tracking code in the Partner Dashboard, subject to availability. Codes must not be offensive, misleading, or infringe a trademark.

3.2 The Referral Link is personal to the Partner and may not be transferred, sold, assigned, sublicensed, or shared.

3.3 When someone clicks a Referral Link, a tracking cookie is stored on their device for ninety (90) days. If a Provider completes registration within that window, attribution is recorded to the Partner. Section 13 describes what is stored and why.

3.3a Attribution depends on that cookie surviving. If the person clears their cookies, uses private browsing, or signs up on a different browser or device from the one that clicked, there is nothing left to read and the referral cannot be credited. The Company cannot recover attribution that was lost this way.

3.3b Attribution is recorded when a Provider signs up through the Referral Link. A Provider who already has an account, but no Partner attributed to it, and logs in through the Referral Link is attributed to that Partner in the same way. A Provider already attributed to a Partner is never re-attributed, however they arrive.

3.4 Attribution is a permanent, exclusive link between one Partner and one Provider. A Provider can be attributed to only one Partner, and that attribution does not expire.

3.5 If a Provider registers without using the Referral Link, the Partner or Provider may request manual attribution within thirty (30) days of the Provider's registration. After thirty (30) days no retroactive attribution is granted.

3.6 A Partner may change their tracking code at any time. The previous code keeps working for ninety (90) days from the change, so anything already published carries on being credited to them, and no other Partner can claim that code during those ninety (90) days. After that the old code stops working and becomes available again. The Partner is responsible for updating anything they have published before then.

3.7 The Company's tracking records are the definitive basis for determining attribution, clicks, and commission.

4.1 The Partner earns 20% of the Net Platform Fee on each Qualifying Booking made by a Customer with a Provider attributed to the Partner. That is a share of what the Company earns on the booking, not a share of what the Customer pays. The percentage is set by the Company and shown in the Partner Dashboard; where a different rate has been set for an individual Partner, that rate applies to them instead.

4.2 Rates step down with the age of the referred Provider: Years 1-3: 20%; Years 4-6: 12%; Year 7 onward: 5%. The step-down runs per Provider from the date that Provider became active.

4.3 The Company may change the commission rate, for the programme or for an individual Partner. A change applies only to bookings made after it takes effect. Commissions already recorded keep the rate and amount they were created with and are never recalculated.

4.4 A commission arises only when all of the following are true: the Customer completed a Qualifying Booking; the stay has finished; the Platform Fee has been collected; the booking has not been cancelled, refunded, disputed, or flagged for fraud; and the Partner's status is Active.

4.4a A commission that has arisen is held for fifteen (15) days after the stay finishes before it becomes available to withdraw. During that period the Company re-confirms the booking against its own records, and the amount can still change or fall away entirely: a cancellation, a refund, a fee the Provider adjusted, or a booking that turns out not to have completed all reduce or remove it. Only what survives that check is payable.

4.5 None of the following earn a commission: enquiries, messages, profile views, a Provider signing up without a subsequent Qualifying Booking, cancelled or refunded bookings, bookings flagged for fraud, and bookings completed during an Inactive Period.

4.6 Commissions on bookings completed during an Inactive Period are permanently forfeited. There is no escrow and no way to recover them.

4.7 No commission is payable where the Platform Fee is waived, reduced to zero, or not collected.

4.8 Where a Provider's fee is collected in a currency other than US dollars, it is converted to US dollars at the exchange rate in effect when the commission is recorded. That rate is fixed on the commission and is not revisited if the currency moves.

5.1 Where a Provider attributed to the Partner pays the Company a Subscription Fee, the Partner earns the same rate that applies to your bookings of what the Company keeps from that payment, on each payment the Provider makes, for as long as the attribution and the Partner's Active status continue. The percentage is set by the Company and is shown in the Partner Dashboard; where a different rate has been set for an individual Partner, that rate applies to them instead.

5.2 A subscription commission is subject to the same verification, timing, and Inactive-Period forfeiture rules as a booking commission.

5.3 Where a Provider is on a subscription plan, bookings taken by that Provider do not additionally earn a booking commission under Section 4. The subscription commission replaces it. This is the most common reason a Partner sees bookings but no booking commission.

5.4 Unless a separate subscription rate has been set for a Partner, a Partner's own booking rate also applies to their subscriptions. Setting a programme-wide subscription rate does not override a rate already set for an individual Partner.

5.5 The step-down in clause 4.2 applies to subscription commissions on the same basis.

6.1 A commission is recorded as pending when a booking completes, and is confirmed only after a settlement window of fifteen (15) days, during which the Company re-confirms the booking and the fee against its own records.

6.2 If the booking is cancelled, refunded, or found not to have been completed during that window, the commission is forfeited in full and nothing becomes payable.

6.3 Where a refund, chargeback, or reversal occurs after a commission has been confirmed or paid, the Company may recover the corresponding amount by deducting it from the Partner's future commissions. The Company will notify the Partner of any such deduction.

6.4 The Company will not seek repayment of money already withdrawn by a Partner in good faith, except where the underlying booking was fraudulent or the Partner was involved in the conduct giving rise to the reversal.

7.1 Confirmed commissions accumulate as a balance in the Partner Dashboard. Nothing is paid automatically: the Partner chooses when to withdraw.

7.2 Withdrawals are made through Stripe. The Partner must connect a Stripe account before withdrawing, and is responsible for the accuracy of the details held there. Payouts are made in US dollars.

7.3 A withdrawal takes the Partner's entire available balance. Partial withdrawals are not offered. There is no minimum withdrawal amount.

7.4 A withdrawal is confirmed by a one-time code sent to the Partner's registered email address, valid for ten (10) minutes.

7.5 Where a withdrawal cannot be confirmed as successful, the balance stays reserved against that attempt until the position is resolved. A Partner is never paid twice for the same commissions.

7.6 The Company may withhold payment where the account is under review for suspected fraud or breach, the booking is subject to an active dispute or chargeback, or required tax documentation has not been provided.

7.7 Timing after a withdrawal request depends on Stripe and the Partner's bank and is outside the Company's control.

7.8 Partners should review their commission statements promptly and raise discrepancies within sixty (60) days of the relevant payment date.

8.1 The Partner is an independent contractor and is solely responsible for reporting and paying all taxes on commissions they receive, including income tax and any goods and services tax, VAT, or equivalent that applies where they are resident.

8.2 The Company does not withhold tax on the Partner's behalf unless required to by law.

8.3 The Company may require a tax identification number or a completed tax form before processing payment, and may withhold payment until it is provided.

8.4 Amounts stated in this Agreement and in the Partner Dashboard are gross of any tax the Partner owes.

9.1 To keep Active status the Partner must have at least one piece of approved Content in each rolling ninety (90) day period. This is a rolling window measured from the last approval, not a calendar quarter.

9.2 Content is submitted as a live, publicly accessible URL through the Partner Dashboard, after it has been published. The Company reviews published Content; it does not pre-approve drafts.

9.3 Content must remain live and publicly accessible for at least six (6) months from approval, must not contain false or misleading claims, and must not contain defamatory or harmful material.

9.4 On submission the Company runs automated checks, including URL verification and brand mentions. If a check fails the Partner is notified and may resubmit.

9.5 Submissions that pass automated checks enter human review. The Company aims to review within forty-eight (48) hours; this is a target, not a guarantee.

9.6 The Company re-checks approved URLs at approximately three (3) and six (6) months. Content that has been deleted or made private is treated as a missed activity.

9.7 If no approved Content exists within the ninety (90) day window, status changes to Inactive at the end of it — unless a submission is already awaiting review, in which case the change is deferred until that submission is approved or rejected.

9.8 Reminders are sent at approximately day 60 and day 83. Not receiving a reminder does not extend the deadline.

10.1 The Partner must clearly and conspicuously disclose their commercial relationship with the Company in any Content that promotes the Platform, in the manner required where their audience is located.

10.2 A disclosure must be visible without the reader needing to click, expand, or scroll past other material, and must be in the same language as the Content.

10.3 Disclosure is the Partner's own legal obligation. Nothing the Company says relieves the Partner of it, and Content without an adequate disclosure may be rejected under Section 9.

11.1 When status becomes Inactive: commission accrual on new bookings stops immediately; commissions attributable to bookings completed during the Inactive Period are permanently forfeited; and existing Partner-Provider attributions remain intact.

11.2 A Partner reactivates by submitting Content that is then approved. Accrual resumes from the reactivation date. Nothing is paid retrospectively for the Inactive Period.

11.3 The Company may suspend an account while investigating suspected fraud or a breach. During suspension the Partner cannot withdraw funds. Confirmed commissions are retained, not forfeited, unless the investigation establishes a breach.

11.4 If a Partner is Inactive for twelve (12) or more consecutive months, the Company may terminate the partnership under Section 15.

12.1 Self-referral is permitted, in the ordinary programme and on Quick Referral campaigns alike: a Partner may refer a Provider they own, are employed by, or otherwise control, or book through their own link, and it attributes and earns like any other referral. The Company would rather Partners did not rely on it, and every self-referral is reported to the Company for review. Whether a particular one stands is the Company's decision, and it may withhold or recover the commission under Section 6, set the Partner to Inactive, or end the partnership where it considers the arrangement is being used to extract money rather than to bring in genuine business.

12.2 A Partner may pay to advertise their own Referral Link and does not need the Company's approval to do so. The advertising is at the Partner's own cost and risk, must comply with the disclosure duty in Section 10 and the rules of the platform it runs on, and must not bid on or imitate the Company's own brand names in a way that passes the Partner off as the Company.

12.3 Coordinating or facilitating fake, inflated, or fraudulent bookings to generate commissions is prohibited.

12.4 Submitting falsified, manipulated, or misleading evidence of content activity is prohibited.

12.5 A Partner may use the Company's name, logo and brand assets in content that promotes the Platform or their own Referral Link, which is the point of the programme. What is not permitted is using them in a way that suggests the Partner is the Company, is endorsed beyond this partnership, or speaks on the Company's behalf, and altering the logo or using it on anything unrelated to the programme.

12.6 Unsolicited bulk email or spam in connection with a Referral Link is prohibited.

12.7 Partners must not represent themselves as employees or official representatives of the Company.

12.8 Data accessed through the Partner Dashboard is confidential and may be used only for participating in the programme.

13.1 To operate the programme the Company holds the Partner's dashboard account details (name, email, and what they submit through it), the Content links they submit, and their referral, commission and payout records. Company administrators can see this information.

13.1a Bank and payment details are held by Stripe, the Company's payment provider, and are entered into Stripe directly. The Company never sees or stores them, and can see only whether an account is connected and whether a payout succeeded.

13.2 When someone clicks a Referral Link the Company stores an identifier on their device for ninety (90) days, together with a record of the click. The IP address associated with a click is stored only in hashed form, for fraud detection. This is used to credit referrals and to detect abuse, and for nothing else.

13.3 The Partner is responsible for making any disclosure their own audience is entitled to about tracking links they publish.

13.4 Reach figures for a Partner's posts are read from data each platform makes publicly available. The Company stores those figures against the Partner's account.

13.5 The Company shares Partner data with the processors needed to run the programme, including its payment provider and its email provider, and does not sell it.

13.6 A Partner may request a copy of their data or ask for their account to be deleted. The Company retains records of money already paid where the law requires it.

14.1 A Provider may put a single listing into a short, open campaign (a "Quick Referral"). While a campaign is live it runs under this Section, which replaces the ordinary attribution rules in Section 3 for bookings on that listing. Everything outside the campaign window is unaffected.

14.2 Every Partner in Active status may promote a live campaign, whether or not they are the attributed Partner for that Provider. No Partner has an exclusive claim to a campaign.

14.3 The last campaign link clicked before a booking is made earns the commission for that booking, in place of the Provider's attributed Partner. Being the attributed Partner for the Provider gives you no claim on a campaign booking made through another Partner's campaign link.

14.4 One booking pays exactly one commission. A campaign booking never also pays the Provider's attributed Partner, and is never split between Partners.

14.5 A campaign states what the Partner earns before they promote it, either as a share of the fee on each booking or as a fixed amount per booking. Whichever is shown on the campaign is what is paid.

14.6 A campaign booking is a one-off: it does not create, transfer, or affect any ongoing Partner-Provider attribution, including the promoting Partner's own.

14.7 Self-referral on a campaign link is permitted and earns like any other campaign booking. Where a Customer's details match the promoting Partner's account, the commission is still created and the Company is notified so it can review it. Clause 12.1 governs what happens next, and the Company's decision is final.

14.8 Clicks recorded before a campaign starts, or after it ends, is paused, or expires, do not earn. A rate change applies to bookings made after the change; bookings already made keep the rate in effect at the time.

14.9 Campaign commissions follow the same timing, verification, and Inactive-Period forfeiture rules as any other commission.

15.1 Content Analytics is a measurement feature. It changes what a Partner can see about their own content; it does not create any commission entitlement beyond the ordinary programme rates.

15.2 A content link may be pointed at one specific listing only where the Partner is the attributed Partner for that listing's Provider, checked when the link is created.

15.3 Reach figures (views, likes, comments) come from data each platform chooses to expose publicly. They may lag, change, be incomplete, or be unavailable, and are shown for guidance only. The Company's own click and booking records remain the sole basis for attribution and commission.

15.4 Posts added to a Quick Referral campaign are separate records from Content Analytics links, and their figures are reported separately.

15.5 A content link does not by itself satisfy the Section 9 activity requirement. A Partner may nominate a published content link for that purpose, and it is then reviewed like any other Content submission.

16.1 All trademarks, logos, brand names, content, software, and other intellectual property associated with the Platform remain the Company's property. Nothing here grants the Partner any licence to use it except as expressly authorised.

16.2 The Partner keeps ownership of Content they create, and grants the Company a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, and distribute that Content for marketing and promotional purposes.

16.3 Information about the programme, including commission rates, internal processes, Provider data, and Customer data, is confidential. The Partner must not disclose it to a third party without consent, except as required by law. This survives termination.

16.4 The Partner may disclose that they participate in the programme and describe the general commission structure in their Content, but must not disclose specific internal figures or other Partners' information.

17.1 The Company may terminate immediately and without notice for fraud, brand conduct violations, material breach, or conduct likely to harm the Company's reputation. Pending and unpaid commissions are forfeited.

17.2 The Company may terminate without cause on ninety (90) days' written notice. The Partner continues to receive commissions on already-attributed Providers for a wind-down period of twelve (12) months.

17.3 The Partner may terminate on thirty (30) days' written notice. Commissions on already-attributed Providers continue for a wind-down period of six (6) months.

17.4 A Partner whose account is terminated for cause may appeal in writing within thirty (30) days. The Company will review and respond within thirty (30) business days, and will not withhold reinstatement unreasonably where the Partner shows the finding was wrong.

17.5 On termination the Partner must stop using the Referral Link, remove or de-identify Content implying an ongoing partnership, and stop representing themselves as a Partner.

18.1 The programme is provided "as is". The Company makes no warranty about the volume of bookings, commissions earned, Platform availability, or the accuracy of tracking systems.

18.2 The Company's total aggregate liability will not exceed the total commissions actually paid to the Partner in the twelve (12) months before the event giving rise to the claim.

18.3 The Company is not liable for indirect, incidental, consequential, special, or punitive damages, including loss of revenue, profits, business opportunities, or data.

18.4 The Partner indemnifies the Company against claims, damages, losses, liabilities, costs, and expenses arising from the Partner's breach of this Agreement, their Content, their violation of any law, or their fraud or wilful misconduct.

18.5 Nothing in this Agreement excludes liability that cannot lawfully be excluded.

19.1 Attribution disputes must be raised within sixty (60) days of the relevant booking date. The Company will give a decision within thirty (30) business days.

19.2 For other disputes the parties will first attempt resolution in good faith for thirty (30) days, then mediation, before starting legal proceedings.

19.3 This Agreement is governed by the laws applying in the courts of Maharashtra, India, and the parties submit to the exclusive jurisdiction of those courts.

20.1 The Company may modify this Agreement. Partners are notified by email at the address on their account when a new version is issued, and are asked to accept it. Changes take effect from the date of the new version.

20.2 Continued participation after a modification takes effect constitutes acceptance of it.

20.3 The Partner is an independent contractor. Nothing here creates employment, agency, or partnership.

20.4 This Agreement is the entire agreement between the parties and supersedes all prior discussions, including any earlier version of these terms.

20.5 If any provision is invalid or unenforceable, the rest continues in effect.

20.6 The Partner may not assign this Agreement without the Company's written consent.

20.7 Neither party is liable for delays caused by events beyond its reasonable control.

20.8 Notices to the Partner go to the email address on their account. Notices to the Company go to partners@gotoretreats.com.